Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 
Eligibility for returns
To be eligible for a return, your item must be:

  • in the same condition as received
  • unused and unworn
  • in its original packaging

You’ll also need proof of purchase.

How to request a return

To initiate a return, please contact us at stravonex.store@gmail.com


Returns are processed on a case-by-case basis. If your request is approved, we will provide instructions on how and where to send your item.
Items sent back without prior authorization will not be accepted.


Return Shipping

Due to the nature of international fulfillment, customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Non-returnable items
Certain items cannot be returned, including:

  • personal care items or beauty tools that have been opened or used
  • custom or personalized products
  • gift cards
  • sale items

Please contact us if you have questions about a specific item.


Exchanges
The fastest way to receive a new item is to request a return (if eligible) and place a new order once your return request has been approved.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve reviewed your return request and let you know whether the refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.